The first thing to check is the USB cable. Because of the bandwidth of the data being transferred over the USB, a standard USB cable will drop messages every so often. This will lead to communication errors. Therefore, confirm that the USB cable being used has a noise suppression choke. See the photo below. A shielded cable is also advantageous.
We offer filtered USB cables, which we typically recommend to our customers on their first purchase. The part numbers are:
- CBL-USB-L3-S (A to B, 3 ft)
- CBL-USB-L3-M (A to mini-B, 3ft)